Marriage and family
Marriage

Within 31 days of your marriage, contact Benefits Outlook to change coverage for you, your spouse and/or your dependents. Call 866-284-AISD (2473), choose a language and then press 1 to get started. Benefits Outlook is available weekdays (except holidays), 7 a.m. to 7 p.m. CST and Saturdays, 7 a.m. to 4 p.m.

 

Add, drop, increase or decrease coverage:

Medical Dental
Vision Supplemental life and AD&D
Spouse life and AD&D* Child life and AD&D*
Disability Cancer and specified diseases
Hospital indemnity Critical illness
Accident Personal legal plan

 

Change contribution amount:

Health care FSA
Dependent day care FSA

 

You may need to submit evidence of insurability for some changes. Confirm with the Benefits Outlook about the date(s) your coverage changes become effective. 
  
*Requires employee supplemental life coverage

Birth or adoption

Within 31 days of the birth or adoption of your child, contact Benefits Outlook to change coverage for you, your spouse and/or your dependents. Call 866-284-AISD (2473), choose a language and then press 1 to get started. Benefits Outlook is available weekdays (except holidays), 7 a.m. to 7 p.m. CST and Saturdays, 7 a.m. to 4 p.m.

 

Add coverage:

Medical Dental
Vision Cancer and specified diseases
Hospital indemnity Critical illness
Accident Personal legal plan

 

Add, drop, increase or decrease coverage:

Employee life and AD&D Spouse life and AD&D*
Child life and AD&D* Disability
   

Change contribution amount:

Health care FSA
Dependent day care FSA

 

You may need to submit evidence of insurability for some changes.

Benefits changes for your child are effective from the day the child is born or adopted as long as you notify Benefits Outlook at 866-284-AISD (2473) within 31 days. Premiums begin the following month. Benefits Outlook can also confirm the date(s) your coverage changes become effective.

 

*Requires employee supplemental life coverage

Dependent reaches age 26

On the last day of the month once your dependent child turns 26 or your dependent grandchild turns 25, they’re no longer eligible for benefits unless they’re disabled. To avoid paying for coverage your adult child can’t use, be sure to contact Benefits Outlook within 31 days of your child’s 26th or grandchild’s 25th birthday. Otherwise, you can't make benefit changes until the next annual enrollment period. Call 866-284-AISD (2473), choose a language and then press 1 to get started. Benefits Outlook is available weekdays (except holidays), 7 a.m. to 7 p.m. CST and Saturdays, 7 a.m. to 4 p.m.

Once your child is no longer covered under your benefits, they may be able to receive coverage through COBRA if they enroll within 60 days of their birthday.

If your adult child is disabled, contact Aetna customer service at 877-224-6857 to fill out the Disabled Dependent application.

Divorce or annulment

Within 31 days of your divorce or annulment, contact Benefits Outlook to change coverage for you, your spouse and/or your dependents. Call 866-284-AISD (2473), choose a language and then press 1 to get started. Benefits Outlook is available weekdays (except holidays), 7 a.m. to 7 p.m. CST and Saturdays, 7 a.m. to 4 p.m.

 

Add or increase coverage for you and your dependents:

Medical Dental
Vision Cancer and specified diseases
Hospital indemnity Critical illness
Accident  

 

Add, drop, increase or decrease coverage for you and your dependents:

Employee life and AD&D Child life and AD&D*
Disability Personal legal plan

 

Drop former spouse and dependents (if covered under former spouse's plan):

Medical Dental
Vision Spouse life and AD&D
Child life and AD&D Cancer and specified diseases
Hospital indemnity Critical illness
Accident Personal legal plan

 

Change contribution amount:

Health care FSA
Dependent day care FSA

 

You may need to submit evidence of insurability for some changes. Confirm with Benefits Outlook about the date(s) your coverage changes become effective.

 

*Requires employee supplemental life coverage

Qualified medical child support order

A qualified medical child support order (QMCSO) is a court order requiring you to add medical coverage for your child. In this case, your child is automatically added to your existing medical plan. If you're not currently enrolled in a medical plan, you'll be enrolled automatically for Open Access Select + child plan coverage. Within 31 days of receiving a QMCSO, contact Benefits Outlook to make the following changes: 

  • Add medical, dental and/or vision coverage for you and/or the dependent child as specified in the QMCSO

  • Add or increase contributions to a health care FSA


Call 866-284-AISD (2473), choose a language and then press 1 to get started. Benefits Outlook is available weekdays (except holidays), 7 a.m. to 7 p.m. CST and Saturdays, 7 a.m. to 4 p.m.

New for 2019, The RediMD telehealth service allows you to have a doctor’s appointment online or by phone, day or night to diagnose a health concern, recommend treatment or prescribe medications, for only $35. 

For any benefits question or concern, including 24/7 Nurse Line access, one call does it all.
Call us at 866-284-AISD (2473)