Contacts

Here are the websites, addresses, phone and fax numbers you need to manage your benefits.

Benefits/enrollment resources

Benefits Outlook

aldinebenefits.org

If you still can’t find answers or need help, call Benefits Outlook. English- and Spanish-speaking benefits specialists are available.
Telephone: 866-284-AISD (2473) 
7 a.m. to 7 p.m. CST, weekdays (except holidays) and Saturdays, 7 a.m. to 4 p.m.

Cancer, hospital indemnity, critical illness and accident plans

Aflac Group

Claims administrator:
P.O. Box 427
Columbus, SC 29202

Customer service: 800-433-3036
7 a.m. to 4 p.m. Central Time, weekdays (excluding holidays)

CHIP/children's Medicaid

Texas Health and Human Services Commission

Telephone: 877-543-7669
8 a.m. to 8 p.m. Central Time, weekdays (except holidays)
Fax: 877-542-5951
chipmedicaid.org

COBRA

WageWorks Benefit Services

P.O. Box 2998
Alpharetta, GA 30023-2998

Customer service: 866-284-AISD (2473)

Dental plan

Dental HMO and Dental PPO

mycigna.com
Telephone: 800-Cigna24 (244-6224)

 

Discount Dental

QCD of America
12001 N. Central Expwy, Suite 600
Dallas, TX 75243
Telephone: 800-229-0304

Disability plan

Standard Insurance Company

Claims administrator:
P.O. Box 2800
Portland, OR 97208-2800

Customer service: 800-628-8600

Employee assistance program

Aetna Resources for Living

Telephone: 844-317-AISD (2473)
Confidential assitance is available 24 hours/7 days a week

resourcesforliving

Username: ALDINE
Password: EAP

Financial benefits - 403(b)

TCG Administrators

900 S Capital of Texas Hwy, Suite 350
Austin, TX 78746

Customer service: 800-943-9179

Flexible spending accounts

Aetna FSA Services (PayFlex)

Claims:
P.O. Box 4000
Richmond, KY 40476-4000
Claims fax: 888-238-3539
Customer service: 888-238-6226
7 a.m. to 5 p.m. Central Time, weekdays (excluding holidays)

 

IRS information – tax-deductible expenses

Telephone: 800-TAX-FORM (3676)
Health care
Dependent day care

If you’re not sure whether an expense is eligible, check with your tax advisor.

Health care partners and providers

Viverae Health Assessment

Telephone: 866-284-AISD (2473), choose a language and follow prompts
7 a.m. to 9 p.m. Central Time, weekdays
Saturday 9 a.m. to 3 p.m. Central Time (except holidays)

Log on to myviverae.com to take your Health Assessment.

 

Viverae Disease Management

Telephone: 866-284-AISD (2473), choose a language and follow prompts
7 a.m. to 9 p.m. Central Time, weekdays (except holidays)

 

24/7 Nurse Line

Telephone: 866-284-AISD (2473), choose a language and press 3

 

DiabetesAmerica

Telephone: 888-877-8427

 

Beginning Right Maternity Management

Telephone: 800-CRADLE-1 (800-272-3531)
8 a.m. to 6 p.m. Central Time, weekdays  (except holidays)

Life and AD&D insurance

Minnesota Life
securian.com

Claims administrator:
Group Division Claims
P.O. Box 64114
St. Paul, MN 55164-0114

Medical underwriting: 800-872-2214

Claims: 888-658-0193
7 a.m. to 7 p.m. Central Time, weekdays (excluding holidays)

Portability/conversion: 866-293-6047
7 a.m. to 6 p.m. Central Time, weekdays (excluding holidays)

 

Redpoint travel assistance program
lifebenefits.com/travel

In the U.S., Canada, Puerto Rico, U.S. Virgin Islands and Bermuda, call toll free: 855-516-5433

In other locations worldwide, call collect: +1-415-484-4677

Medical plan

Aetna

Claims administrator:
P.O. Box 14586
Lexington, KY 40512-4586

Customer service: 877-224-6857
8 a.m. to 6 p.m. Central Time, weekdays (except holidays)

Use DocFind to locate a provider.

 

Expert medical opinion

Best Doctors Inc.

100 Federal Street
Boston, MA 02110
Telephone: 866-904-0910
7 a.m. to 8 p.m. Central Time, weekdays (except holidays)
Fax: 617-336-1700

Personal legal plan

Hyatt Legal Plans

1111 Superior Ave.
Cleveland, OH 44114-2507

Customer service: 800-821-6400
7 a.m. to 6 p.m. Central Time, weekdays (excluding holidays)

Passwords to use for login:
4640010 (family coverage)
4630010 (single coverage)
 

Prescription drug program

Express Scripts

express-scripts.com
Telephone: 855-712-1403

 

Accredo Specialty Pharmacy

accredo.com
Telephone: 877-222-7336

Vision plan

EyeMed Vision

Visit the EyeMed website and select the INSIGHT network.
Telephone: 844-409-3402

For any benefits question or concern, including 24/7 Nurse Line access, one call does it all.
Call us at 866-284-AISD (2473)