Critical illness plan
Does critical illness insurance cover my children and/or spouse?

If you choose employee + child or employee + family coverage, your dependent children are automatically covered at no additional charge for 50% of your employee benefit. If you choose spouse coverage, the spouse benefit is 50% of your employee benefit.

Does critical illness insurance pay in addition to other insurance, such as medical coverage?

Yes. Critical illness benefits are in addition to benefits you receive from any medical plan, and do not affect your medical benefits. This plan does not decrease benefit payments by coordinating with other plans to pay up to a certain maximum.

I already have cancer and specified diseases insurance. Why would I want critical illness coverage?

The Critical Illness plan provides a lump sum benefit amount for stroke, heart attack, coronary artery bypass, organ transplant or end-stage renal failure in addition to some cancer coverage. The Cancer and Specified Diseases plan provides for reimbursement of covered expenses for cancer treatments. 

How do I enroll?

You can enroll during annual benefits enrollment at Benefits Outlook online or call Benefits Outlook at 866-284-AISD (2473), choose a language and press 2, 7 a.m. to 7 p.m. Central Time, weekdays (except holidays) if you have a family status change. More information about family status changes is available here.

If you sign up during annual benefits enrollment, your coverage can’t start before the new plan year begins.

How do I file a claim?

To receive reimbursement for covered expenses, you must fill out the critical illness claim form, available here. You can also call Aflac Group at 800-433-3036, 7 a.m. to 4 p.m. Central Time, weekdays (excluding holidays) and speak to a customer service specialist.

How do I find out the status of my claim?

Call Aflac Group at 800-433-3036, 7 a.m. to 4 p.m. Central Time, weekdays (excluding holidays).

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For any benefits question or concern, including 24/7 Nurse Line access, one call does it all.
Call us at 866-284-AISD (2473)