General questions
Who is eligible for Aldine ISD benefits?

You can participate in Aldine ISD’s benefits plans if you’re a regular employee, either active or on a paid leave approved by Aldine ISD, and an active, contributing member of the Teacher Retirement System (TRS) or will be in 90 days. You may also participate if you’re retired from TRS and have been rehired by Aldine ISD into a position that makes you eligible for benefits.

Eligible dependents can participate in some of the benefits plans. Eligible dependents include:

  • Your legal spouse, unless you’re legally separated
  • Your child(ren) under the age of 26
  • Your child of any age who is dependent on you for support due to a continuing physical or mental disability that began before age 26, provided the child(ren) were covered before age 26 and meet one of the following criteria:
    • You claim the child(ren) as a dependent on your federal income tax return
    • The child(ren) qualifies for Medicaid support
    • You have court-approved power of attorney for the child. You must provide verification of the incapacity and eligibility on request
  • Your child who qualifies as your dependent under the terms of a qualified medical child support order (QMCSO)

According to the Affordable Care Act guidelines, you are also eligible for benefits if you work for Aldine ISD 30 hours or more per week. Please contact Benefits Outlook at 866-284-AISD (2473) if you feel you are eligible under these guidelines and have not been given the opportunity to enroll. 

Employees and their dependents may lose or have their benefits eligibility suspended if they are found to have dependents on the plan who are not eligible.

For more information about disabled dependent eligibility and status, contact Benefits Outlook at 866-284-AISD (2473).

What if I need to make changes after the enrollment deadline?

Choose your benefits carefully because, in most cases, once the enrollment deadline passes you can’t change your options until the next annual enrollment period. In general, you can only change your benefits coverage during the year if you have a qualified life event. Any changes you make for yourself and your dependents at that time must be consistent with and on account of the event. For example, you can enroll your newborn in medical coverage, but you can’t drop coverage for your spouse or change medical options because of the birth of your child. More information is available on the Change My Plan page.

Is there a number I can call with benefits questions?

Call Benefits Outlook at 866-284-AISD (2473) to speak to a Benefits Outlook representative, 7 a.m. to 7 p.m. CST, weekdays (except holidays) and Saturdays, 7 a.m. to 4 p.m.

Are there any Spanish-speaking resources available for benefits information?

Yes. Benefits Outlook has Spanish-speaking representatives.

When do benefits begin?
  • If you are a new employee or newly eligible and select benefits before your deadline, your benefits coverage begins the first of the month following your date of hire (or benefits eligibility date if later than your hire date). If your date of hire is the first of the month, then your benefit effective date is your date of hire.
  • For benefits selected during the annual enrollment period, coverage begins January 1 of the following year.
  • For benefits requiring evidence of insurability, coverage is effective the first of the month after notification of approval. You must be actively at work before coverage takes effect.
When do benefits end?

Benefits coverage ends on the earliest of:

  • The date the plan ends
  • The last day of the month in which you are no longer eligible
  • The date you stop paying for coverage
  • The last day of the month after you notify the district of your selection to stop participation based on annual enrollment (coverage ends December 31 in this case) or a qualified life event or a family status change (if the family status change is reported with 31 days of the event)
  • The last day of the month in which you stop working for the district
What coverage do I have if I don't enroll in any Aldine ISD benefits?

If you are a newly eligible employee and you don’t enroll, you have access to the employee assistance program only. You don’t have any other Aldine ISD benefits coverage.

Do I have benefits if I leave Aldine ISD and come back?

Due to federal regulations, employees who lose benefits eligibility (through a change in schedule, termination of employment or any other reason) and regain that eligibility within 31 days have benefits re-instated with no break in coverage. Premiums for the reinstated coverage are deducted from the first available paycheck. If you leave Aldine ISD or lose your benefits eligibility and return to work after 31 days, you must re-enroll to receive benefits coverage.

What does the 24/7 Nurse Line provide?

The 24/7 Nurse Line provides health care decision counseling with the information and support you need to understand your medical care options and how to make the most of your coverage. Call 866-284-AISD (2473), choose a language and press 3 to talk one-on-one with an experienced registered nurse, 24 hours a day, 365 days a year. Specially trained nurses can help you understand your medical problem, evaluate self-care possibilities and plan questions for your doctor. They can also research options for care and send you easy-to-understand information tailored to your specific needs. This free service is available to all employees and dependents who are enrolled in an Aldine ISD medical plan.

What does the Viverae disease management service provide?

Viverae disease management offers information, assessment and support programs designed specifically to help you and your covered dependents, age 18 and older, with the management of chronic conditions. The program can help you understand your treatment and offer support to assist you in better managing your condition. For information, call 866-284-AISD (2473), choose a language and press 2, 7 a.m. to 7 p.m. Central Time, weekdays (except holidays) to speak with a Viverae coach.

How do I complete a health assessment?

To complete your health assessment online at Viverae, follow the easy instructions here.

You can also call 866-284-AISD (2473), choose a language and press 2, 7 a.m. to 7 p.m. Central Time, weekdays (except holidays) to speak with a Viverae representative.

What are the Viverae personal wellness programs?

The Viverae personal wellness programs offer online lifestyle management programs, largely based on the results of your health assessment. These programs use proven guidelines and well-established methods to help you cope with stress, stop smoking, eat healthier, manage your weight and control health risks like high blood pressure and obesity. Get step-by-step guidance, interactive tools and proven methods to help you change your habits.

Who has access to my personal information?

The health care providers may collect personal information about you, including your name, employee number, Social Security number, date of birth, health-related questions or concerns and participation status. This information is used only to provide confidential services to you and gather anonymous statistical data for Aldine ISD. In other words, your basic statistics are combined with everyone else's and presented in reports only to show trends in health conditions and use of services. No individual names or other personal information are provided to Aldine ISD. In addition, the health care plan providers don’t share personal information with any third party unless it’s necessary to:

  • Allow another health care provider to offer you additional assistance
  • Facilitate the administration of the Viverae disease management program
  • Comply with applicable laws or valid legal processes

See the HIPAA Privacy Policy for more information.

For any benefits question or concern, including 24/7 Nurse Line access, one call does it all.
Call us at 866-284-AISD (2473)