Hospital indemnity plan
What does the hospital indemnity plan cover?

It provides coverage to help you pay your share of hospital expenses under most medical plans, such as deductibles and coinsurance amounts. You can use these benefits for expenses related to pregnancy or any illness, infection, disease or other abnormal physical condition or injury that requires hospitalization. The benefits it pays are the same no matter which hospital you use and whether or not you have other health coverage.

This plan waives your cost for coverage if you’re in the hospital continuously for six months. You don’t pay the premiums for coverage again for 12 months or until the hospital discharges you, whichever comes first.

How do I enroll?

You can enroll during annual benefits enrollment at Benefits Outlook online or call Benefits Outlook at 866-284-AISD (2473), choose a language and press 2, 7 a.m. to 7 p.m. Central Time, weekdays (except holidays) if you have a family status change. No evidence of insurability (EOI) is required. More information about family status changes is available here.

How do I file a claim?

To receive reimbursement for covered expenses, you must fill out the hospital indemnity claim form, available here. You can also call Aflac Group at 800-433-3036, 7 a.m. to 4 p.m. Central Time, weekdays (excluding holidays) and speak to a customer service specialist.

How do I find out the status of my claim?

Call Aflac Group at 800-433-3036, 7 a.m. to 4 p.m. Central Time, weekdays (excluding holidays).

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For any benefits question or concern, including 24/7 Nurse Line access, one call does it all.
Call us at 866-284-AISD (2473)